With the proliferation of IT silos, existing workgroup solutions and disparate data repositories fail to help agencies govern their information at the enterprise level. “The real problem arises in an event of a civil suit or FOIA/PA request, when you need to deliver information precisely and quickly. Hoping to solve such issues by addressing them at a lower level and merely opting for a software solution without the necessary subject matter and business expertise is pointless,” explains Brant. iDox enables agencies to manage and govern their electronic content at the enterprise level—from creation to archiving—with minimal or no disruption to the work environment.
iDox provides the most appropriate products and resources to its clients through a broad mix of partners. The “solutions partners”include major integrators—such as Grant Thornton, Leidos, and SAIC, among others—that are associated with federal agencies and, from time to time, seek iDox’s assistance around
ECM/ERM.Additionally,software providers including OpenText, Tableau, Microsoft, and others form the “technology partners” that iDox relies on to build customized solutions.As an example, iDox was engaged to leveraged multiple OpenText offerings during its collaboration with the Food and Drug Administration (FDA).
The FDA was looking to introduce stricter regulations around vaping—the inhaling of vapor created by an e-cigarette or other vaping devices.The agency needed to review vaping products for scientific and legal compliance and, partnered with iDox to design and develop an application that brought all requests, applications, and justifications under one roof and routed them for approval/rejection. Tasked with creating a minimum viable product (MVP) within six months, iDox applied OpenText ECM for information storage and the AppWorks low-code development platform toroute requests. iDox developed the MVP in the AWS cloud, scaled it to FDA’s needs, and further, when a new requirement popped up, enhanced the existing application with the OpenText Workflow software.
We have the experience in consolidating content into one place seamlessly, making it easier for users and the management team to solicit information and make correct decisions
BesidesFDA, iDox has delivered over one hundred solutions and systemssince its inception in 2002, predominantly serving federal agencies. The company’s clientele also consists of state, local, and commercial organizations, but its primary focus is the federal government. By delivering a 20-30 percent increase in productivity, iDox has established a tremendous reputation in the federal government—customer feedback shows a 100 percent willingness among these agencies to partner with iDox again.“Delivery of quality solutions/systems that generate increased productivity and greater efficiencies is the key to earning trust and be recommended to other agencies,” explains Brant.
While iDox has registered an organic annual growth of 15-20 percent over the past 18 years and will continue focusing on federal clients, the company is looking for additional partnerships that offer the opportunity to support new agencies.